General

TICKET PORTAL ACCOUNT

• Where can I see my order details?
• I cannot find my order on the Ticket Portal. What can I do?
• What should I do if I forget my password?
• How do I change my password?
• What should I do if I do not receive the account activation email?
• How do I delete my ticket portal account?

TICKET SALES

• How should I use the access code(s) I received from ACF Fiorentina?
• How and when will I be notified of the result of the lottery?
• How many tickets can I buy in case I'm successful in the lottery?
• What happens if my payment is rejected?
• I am a fan club member of one of the teams participating in the final and would like to purchase tickets. What shall I do?
• When and how can I apply for tickets for UEFA Europa Conference League Final 2023?  

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PRICES & CATEGORIES

• Where can I find the location of my seat(s)?
• What type of tickets are available?  
• How much do tickets cost?  
• Where are the various price categories located in the stadium?

ACCESSIBILITY TICKETS

• What happens if my proof of eligibility is rejected?
• I'm a disabled spectator. How can I get Accessibility Ticket?
• Will audio-descriptive commentary services be provided for partially sighted and blind fans?  
• Will accessible (disabled-friendly) parking and entrances be provided at the stadium? 
• What is a Wheelchair User ticket?  
• What is an Easy Access Ticket?  

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TICKET DELIVERY

• How and when will I receive my ticket(s)?

AT THE STADIUM

• Is there parking available at the stadium? 
• Are bags allowed in the stadium? Are there any prohibited items that I cannot bring into the stadium with me?
• Where can I find the Stadium Rules?   
• Is there a place near the stadium where I can get help with my tickets?

GENERAL INFORMATION

• Can I buy tickets from other sources than UEFA.com?  
• Is public transport free on the day of the match?
• Where can I find useful information about the host city (Prague)?
• When and where will the 2023 UEFA Europa Conference League Final take place?